Terms and Conditions for Shopbee

Effective Date: 9/23/2024

Welcome to Shopbee! These Terms and Conditions ("Terms") govern your access to and use of our e-commerce platform. By accessing or using Shopbee, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Definitions

• Shopbee: Refers to the e-commerce platform accessible through the domain shopbee.com.my and its subdomains.
• User: Any individual or entity that uses or accesses Shopbee.
• Seller: A registered individual or entity that lists and sells products on Shopbee.
• Buyer: A User who purchases products from Sellers on Shopbee.
• Account: A User's registered profile on Shopbee, allowing them to buy or sell products.

2. Acceptance of Terms

By using Shopbee, you confirm that you have read, understood, and agree to these Terms. You must be at least 18 years old or have the consent of a parent or guardian to use this site.

3. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using Shopbee, you consent to the data practices described in the Privacy Policy.

4. Account Registration

To use certain features of Shopbee, you may need to create an Account. When creating your Account, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security of your password and take responsibility for all activities under your Account.
• Notify us immediately of any unauthorized use of your Account or any other breach of security.

Shopbee reserves the right to suspend or terminate your Account if any information provided is inaccurate, incomplete, or if you violate these Terms.

5. License to Use Shopbee

Subject to these Terms, Shopbee grants you a limited, revocable, non-exclusive, non-transferable license to access and use the platform for personal and non-commercial purposes.

6. User Conduct

Users agree to use Shopbee in compliance with all applicable laws and regulations. You must not:

• Use the platform for any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
• Post or transmit any content that is infringing, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any portion of Shopbee or any other systems or networks connected to the platform.

7. Seller Responsibilities

Sellers are responsible for:

• Providing accurate and complete product descriptions, pricing, and availability.
• Shipping products in a timely manner and providing tracking information to Buyers.
• Handling returns, refunds, and customer inquiries related to their products.

Sellers must comply with all relevant laws and regulations related to the sale of their products.

8. Buyer Responsibilities

Buyers agree to:

• Provide accurate shipping and payment information.
• Pay for the products purchased in accordance with the specified payment methods.
• Inspect products upon delivery and report any issues or discrepancies to the Seller or Shopbee.

9. Payment Terms

Shopbee accepts various payment methods, including credit cards, cash on delivery (COD), and bank transfers. All transactions are subject to the applicable fees, which will be clearly stated during the checkout process.

10. Shipping and Delivery

Sellers are responsible for shipping products to Buyers. Shopbee is not liable for any delays, damages, or losses that occur during shipping. Sellers must provide accurate shipping details and ensure that products are delivered in a timely manner.

11. Return and Refund Policy

a. Customers can request a return or refund within 14 days of receiving their order, provided the item is in its original condition and packaging. However, certain products, like perishable goods such as fresh fruits, may have a shorter return period due to their limited shelf life.

b. Refunds will be processed to the original payment method once the returned product is received and inspected.

c. The return shipping cost may be the responsibility of the Buyer unless otherwise specified by the Seller.

12. Intellectual Property Rights

All content on Shopbee, including text, graphics, logos, and software, is the property of Shopbee or its licensors. Users may not reproduce, distribute, or create derivative works without explicit permission.

13. Disclaimer of Warranties

Shopbee provides the platform "as is" and does not guarantee the quality, accuracy, or reliability of any products listed. Users acknowledge that they use the platform at their own risk.

14. Limitation of Liability

To the fullest extent permitted by law, Shopbee shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to loss of profits, data, or goodwill.

15. Indemnification

Users agree to indemnify and hold harmless Shopbee, its affiliates, and their respective employees, directors, and agents from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from:

• Your use of Shopbee
• Violation of these Terms
• Infringement of any third-party rights

16. Modifications to Terms

Shopbee reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the platform. Your continued use of Shopbee after changes constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms will be resolved in the courts of Malaysia.

18. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Shopbee Customer Support
Email: support@shopbee.com.my
Phone: 03-40324224

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By using Shopbee, you acknowledge that you have read and understood these Terms and Conditions. Thank you for choosing Shopbee!