Refund Policy

Shopbee Refund Policy

At Shopbee, we prioritize your satisfaction and are committed to providing a seamless shopping experience. Our refund policy is designed to ensure clarity and transparency regarding refund requests. Please review the guidelines outlined below.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1.1 Damaged or Defective Products

  • The product received is damaged, defective, or not as described in the product listing.
  • The product exhibits any signs of damage upon arrival.

1.2 Expired or Short Shelf Life Products

  • The product received is expired or has a short shelf life upon delivery, compromising its usability.

1.3 Incorrect Orders

  • The product delivered is significantly different from what was ordered (e.g., wrong item, wrong size).

1.4 Order Cancellations

  • Your order is canceled by the seller due to unforeseen circumstances or inventory issues.

1.5 Exclusions

  • Certain products or categories may be excluded from our standard refund policy for hygiene or safety reasons (e.g., personal care items, perishable goods). In such cases, the seller's specific refund policy will apply.

2. Refund Process

To initiate a refund request, please follow these steps:

2.1 Log In to Your Account

  • Sign in to your Shopbee account and navigate to the "My Orders" section.

2.2 Submit Refund Request

  • Click the "Request Refund" button next to the relevant order. Fill out the required fields, including:
    • Reason for the refund
    • Supporting evidence (e.g., photographs of the item)

2.3 Confirmation Email

  • After submitting your request, you will receive a confirmation email detailing the next steps and any additional information required.

2.4 Return of Item

  • If applicable, return the item to the specified return address. Ensure that the item is securely packaged to avoid damage during transit.

2.5 Inspection and Approval

  • Once we receive your returned item, it will be inspected. You will be notified of the inspection results and whether your refund request is approved.

2.6 Refund Processing

  • If approved, we will initiate a refund to your original payment method. The time it takes for the credit to appear depends on your card issuer's policies, which can take between 5 to 15 business days.

3. Refund Amount

The amount refunded will depend on the nature of the request and the seller's return policy:

3.1 Full Refunds

  • If the refund is due to a seller error (e.g., damaged, defective, or wrong item), you may receive a full refund, including original shipping fees.

3.2 Partial Refunds

  • If the refund is requested due to buyer's remorse or change of mind, the refund may be subject to deductions for transaction fees or handling charges as specified in the seller's refund policy.

3.3 Return Shipping Costs

  • Refunds for return shipping costs will be processed in accordance with the seller's policy. You are responsible for paying your own return shipping costs. If you receive a refund, the return shipping cost will be deducted from your total refund amount.

4. Refund Processing Time

4.1 Timeliness of Refunds

  • Refunds will be processed as quickly as possible following approval.

4.2 Variability in Processing Time

  • Please note that refund processing times may vary depending on your payment provider and can take up to 5 to 15 business days.

4.3 Notification

  • You will receive an email or phone notification once your refund has been processed.

5. Contacting Customer Support

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at support@shopbee.com.my. Our dedicated team is available to assist you with any inquiries or issues you may encounter.

6. Updates to the Refund Policy

Shopbee reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and your continued use of Shopbee after such modifications signifies your acceptance of the updated policy.

By shopping with Shopbee, you agree to comply with the terms outlined in this refund policy. We are committed to ensuring your satisfaction and resolving any issues that may arise during your shopping experience. Thank you for choosing Shopbee!

Contact Us

For any questions about our refund policy, please reach out to us at support@shopbee.com.my.

Note: We reserve the right to update or modify this refund policy at any time without prior notice.