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At Shopbee, we want you to be fully satisfied with your purchase. We understand that sometimes returns may be necessary, and we aim to provide a transparent and fair return policy for all our customers. Please carefully review the following guidelines for returning products on Shopbee:
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Eligibility for Returns:
1.1 You may be eligible to return a product if:
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The product is damaged, defective, or not as described in the product listing.
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The product is expired or has a short shelf life upon delivery.
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The product is significantly different from what was ordered.
1.2 Some products or categories may be excluded from our standard return policy due to hygiene or safety reasons. In such cases, the seller's specific return policy will apply.
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Timeframe for Returns:
2.1 You can initiate a return request within 14 days from the date of delivery.
2.2 Any return request made after the specified timeframe may not be eligible for processing.
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Return Process:
3.1 To request a return, log in to your Shopbee account, go to the "My Orders" section, and click on the "Return Item" button next to the relevant order.
3.2 Follow the provided instructions and provide the necessary details, including the reason for the return and supporting evidence such as photos, if applicable.
3.3 After submitting the return request, you will receive a confirmation email with further instructions on how to proceed with the return.
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Return Shipping and Costs:
4.1 If the return is due to a mistake or issue on the seller's part (e.g., damaged or wrong item), the seller will bear the return shipping costs.
4.2 If the return is due to the buyer's preference (e.g., change of mind), the buyer will typically be responsible for the return shipping costs.
4.3 In cases where the return is due to a seller's error, the buyer may be eligible for a full refund, including original shipping fees.
4.4 Refunds for return shipping costs, if applicable, will be processed according to the seller's refund policy.
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Inspection and Refunds:
5.1 Once the returned item is received and inspected, the seller will determine if the return is eligible for a refund.
5.2 Refunds for eligible returns will be processed to the original payment method used during the purchase.
5.3 The refund processing time may vary depending on your payment provider and could take up to 5 to 15 days.
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Contacting Customer Support:
6.1 If you have any questions or concerns regarding returns, please contact our customer support team at support@shopbee.com.my. Our dedicated team will be happy to assist you and provide further guidance.
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Updates to the Return Policy:
7.1 Shopbee reserves the right to update or modify the return policy at any time. Any changes to the policy will be posted on the website, and continued use of Shopbee after such changes constitute acceptance of the updated policy.
By shopping on Shopbee, you agree to comply with the return policy outlined above. Your satisfaction is our priority, and we are committed to providing a seamless shopping experience for all our valued customers. Thank you for choosing Shopbee!
Returns
If you are not satisfied with your purchase, you may return it to us within 14 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at support@shopbee.com.my. They will provide you with instructions on how to return your item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund policy, please contact us at support@shopbee.com.my.
Please note that we reserve the right to update or modify this refund policy at any time without prior notice.
Shopbee Shipping Policy
1. General Information
• All orders are subject to product availability.
• We strive to process orders within 1-2 business days of receipt.
2. Shipping Locations
• We currently ship to all regions within Malaysia.
• International shipping options are available upon request.
3. Shipping Methods and Delivery Times
• Standard Shipping: 1-3 business days
• Express Shipping: 1 business day
• International Shipping: Delivery times vary based on destination and customs processing.
4. Shipping Rates
• Shipping rates are calculated based on the weight and dimensions of the package, as well as the delivery location.
• Rates will be displayed at checkout before you complete your purchase.
5. Order Tracking
• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order using the tracking number provided.
6. Shipping Restrictions
• Certain items may have shipping restrictions due to local laws and regulations.
• If an item cannot be shipped to your location, you will be notified during the checkout process.
7. Delays and Issues
• Delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or carrier issues.
• If your order is delayed, we will notify you as soon as possible.
• For any issues with your shipment, please contact our customer service team at support@shopbee.com.my.
8. Damaged or Lost Items
• If your item arrives damaged or is lost during shipping, please contact us immediately.
• Provide your order number and photos of the damaged package for a resolution.
9. Returns and Exchanges
• Please refer to our Return Policy for information on how to return or exchange an item.
10. Contact Information
• For any shipping-related inquiries, please contact us at:
• Email: support@shopbee.com.my
• Phone: 03-40324224
