Privacy Policy for Shopbee

Effective Date: 9/23/2024

This Privacy Policy explains how Shopbee ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website, shopbee.com.my (the "Site"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

a. Personal Information

We may collect personal information that you provide directly to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

The types of personal information we may collect include:

• Identification Information: Name, email address, phone number
• Payment Information: Credit card details, billing address
• Shipping Information: Address for product delivery

b. Non-Personal Information

We may also collect non-personal information that does not identify you personally, including:

• Browser type and version
• Operating system
• IP address
• Time zone setting
• Pages you view and your browsing behavior

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information. We may also use web beacons, pixels, and other tracking technologies to analyze user behavior.

You can choose to set your browser to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including shipping and payment processing.
• Customer Support: To respond to your inquiries and provide customer support.
• Personalization: To personalize your experience on our Site and provide content and product recommendations.
• Marketing Communications: To send you newsletters, promotions, and marketing communications that may be of interest to you, with your consent where required by law.
• Site Improvement: To analyze and improve our Site and services, including tracking user behavior and preferences.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, fulfilling orders, and conducting our business. These service providers are required to maintain the confidentiality of your information.
• Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Shopbee, our customers, or others.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Use of encryption technologies to safeguard sensitive information transmitted online.
• Regular security audits and vulnerability assessments.
• Access controls to restrict access to your information to authorized personnel only.

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request the correction of any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to legal obligations to retain certain data.
• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.

To exercise these rights, please contact us using the contact information provided below.

6. Third-Party Links

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit to understand their practices regarding your information.

7. Children's Privacy

Shopbee does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates or changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Shopbee Customer Support
Email: support@shopbee.com.my
Phone: 03-40324224
Address:1-6-16, Jalan Semarak Api, Diamond Square Commercial Center 53000 Kuala Lumpur Wilayah Persekutuan, Malaysia.

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By using our Site, you consent to this Privacy Policy. Thank you for trusting Shopbee with your personal information!